TERMS AND CONDITIONS

When purchasing any of our services, with any form of payment or type of currency, the client accepts the Terms and Conditions described below and agrees that the information recorded in the purchase ticket is correct for the desired service.

As a result of fulfilling our tourist transportation services in the Dominican Republic, operating as Taxi Dominicana, we commit to refunding 100% of the payment for the affected transportation service to the client in the event that the service has not been fulfilled on time, in the right place and manner due to our responsibility, according to what is established in the purchase ticket.

To verify the status of your service unit, or for any questions, comments, cancellations, confirmations, or clarifications about your transportation service, you can contact us from 7:00 AM to 11:00 PM at +52 (998) 387-0559 or +1 (323) 307-2546, or send an email to bookings@taxidominicana.com.

Due to heavy traffic, weather conditions and road accidents, whose responsibility is beyond our operation, Taxi Dominicana has a maximum waiting time for the unit to reach the customer of 40 minutes after the time agreed on the purchase ticket. After this waiting period, the customer may request a claim for non-compliance of the service.

Taxi Dominicana is not responsible for refunds related to air transportation, lodging, food, entrance fees to tours, activities, attractions, or any other damage, expense, or interest.

Taxi Dominicana has the option to omit reimbursements and instead offer open credits in case of weather conditions, natural disasters, pandemics, wars, total or partial road closures due to strikes, work stoppages or demonstrations, road blockages due to traffic accidents or natural disasters, port and airport closures, or any situation beyond our control. Once Taxi Dominicana has provided the transportation service, it will be considered accepted and used by the client; therefore, this service will not be refundable for any reason.

The client whose name appears on the purchase ticket will be the only person authorized to present questions, clarifications, cancellations, or request a refund.

For any questions, clarifications, or refund requests, the passenger must have and present the original purchase ticket at all times, which must be in good condition, without alterations, and with the folio perfectly legible.

In all our services, our units have the facility to wait for the client for a period not exceeding 15 minutes at the indicated location on their ticket. After this waiting time, the unit will withdraw, leaving no right to any refund and reporting the service as "No Show".

For hotel pickup service, the passenger must wait in the hotel lobby with their check-out completed for the requested transportation at the confirmed time.

For home, villa, apartment, or vacation rental pickup service, the client must confirm the exact address and GPS location of their service. They will have up to 24 hours before the scheduled pickup time to confirm the location, date, and time. If the service is not confirmed within that time frame, it will be considered a canceled service without any responsibility for Taxi Dominicana.

If the "Pickup service to be confirmed" option is selected when purchasing the service, the client will have up to 24 hours before the scheduled pickup time to confirm the location, date, and time. If the service is not confirmed within that time frame, it will be considered a canceled service without any responsibility for Taxi Dominicana.

Airport Services:

• If the flight arrives between 11 PM and 5 AM, cash arrivals must be paid in full.
• All airport departure services must be paid in full.

General:

• All hotel-to-hotel transfer services must be paid in full.
• All private transportation services, tours, and special routes may require full payment depending on the selected service.

PAYMENT METHODS AND DATA SECURITY

To ensure the safety of our customers and the efficiency of the booking process, Taxi Dominicana uses recognized and secure payment platforms on the market:

• Openpay with 3D Secure Technology: For credit and debit card payments, we may utilize 3D Secure technology through Openpay.
  • What is 3D Secure? It is a security protocol that adds an extra layer of authentication. When making a payment, the system may redirect you to your issuing bank's portal to confirm your identity via a code sent to your mobile device, a digital token, or through your banking app. This ensures that only the legitimate cardholder can authorize the transaction, significantly reducing the risk of unauthorized charges.
• PayPal: Customers may choose to pay via their PayPal account or by a credit/debit card processed by this platform. PayPal provides buyer protection and high-level encryption.

Payment Considerations:

• Fees and Charges: The prices displayed on our website include all applicable taxes unless otherwise stated. No additional fees will be applied for the use of these payment platforms unless clearly indicated before completing the purchase.
• Data Privacy: Taxi Dominicana does not store or have access to your sensitive card data, such as card number, CVV, or expiration date. All information is processed securely by the selected payment platform.
• Identity Verification: To comply with anti-fraud protocols, Taxi Dominicana reserves the right to request an official ID and the signature of a service voucher upon boarding the vehicle.

Cancellation and Refund Policy:

Any request for cancellation must be informed in writing by email to our Customer Service Department, mentioning your reservation number.

• To cancel your reservation, you should contact our customer service department at bookings@taxidominicana.com with your reservation number and the reason for the cancellation.
• If you acquired the Economy rate, you may only be eligible for open credit.
• The service may only be canceled at least 24 hours prior to your arrival or departure. If you purchased the PLUS service, you may be eligible for a partial refund.
• In case of a No Show, no refund will apply.

In case a refund applies, the customer will receive the money through the same payment method used for the purchase, or an open credit may be issued.

All clarifications, claims, or refund requests for purchases made in cash must be requested by phone or email. The clarification, claim, or refund request will be evaluated before being confirmed or rejected, and the resolution will be given via email or telephone.

All clarifications, claims, or refund requests for purchases made with card payment must be requested exclusively through the email bookings@taxidominicana.com during business hours, Monday to Friday from 9 AM to 6 PM. If sent outside of those hours, the request will be considered on the next business day. The clarification, claim, or refund request will be evaluated before being confirmed or rejected, and the resolution will be sent by the same means to the email from which it originated.

In order to request a refund of any form of payment, amount, or destination, the customer must present their official identification.

In the case of a refund to a card, Taxi Dominicana must receive an image of the official identification by email to process it.

Any authorization for a refund to a card starts via email when the request is sent. Thereafter, it may be necessary for the customer to print, sign and scan the refund authorization letter and the image of the customer's identification. The refund may be effective via bank transfer or the original payment method from 2 weeks after the reception of the necessary documentation and information.

To request an invoice, the customer must send the necessary billing information via email and mention at the time of contracting our service that they want an invoice.

The customer must send the following information: Purchase ID located on the ticket, tax identification information, full name of the individual or company, place and date of issuance, total amount indicated on the ticket, type of currency in which the payment was made, form of payment, billing address including city, state, country and postal code, and contact phone number. Invoices will be sent within the next 3 business days to the same email from which they were requested.

Taxi Dominicana reserves the right to provide the service and/or make any type of refund when the passenger is under the influence of alcohol, altered due to the consumption of harmful substances, or shows moral and/or physical aggression towards any of our customers, collaborators, facilities, vehicles, or work tools.

Disclaimer of Liability:

The photos shown on our website are representative only and do not guarantee an accurate representation of the assigned vehicle, route, destination, or service conditions.

The transportation service descriptions are updated to the best of our knowledge, but do not guarantee that everything will be exactly the same upon arrival or during the service.

We reserve the right to refuse service to any client at any time when safety, operational, legal, or behavioral reasons justify it.

Any complaints or written notices must be received no later than ten (10) days after the date of the service.

Taxi Dominicana is not responsible for any claims, costs, or expenses incurred due to forgotten items, personal or third-party injuries, accidents or death, loss or damage to personal property, loss of enjoyment, anger, disappointment, distress, or frustration, whether mental or physical, resulting from the following: illness, theft, labor disputes, mechanical failure, quarantine, government action, weather, excessive vehicular traffic due to maintenance work, road repairs, vehicle accidents, or any other type of accident or cause beyond its direct control.

The client's failure to obtain the required documentation for their trip, such as, but not limited to, passports, visas, permits, and certificates, does not entitle the client to any refund.

If the client fails to follow instructions, including, but not limited to, airport departure times, hotel check-in and check-out times and dates, pickup instructions, meeting points, or service confirmation requirements, Taxi Dominicana will not be responsible for cancellations, delays, changes, or loss of service.

We reserve the right to cancel or change services at our discretion, and we will try to replace them with similar services when possible. If we have to completely cancel your reservation due to our responsibility, our liability is limited to the return of the amount paid to Taxi Dominicana for the affected service.

A full refund will not be possible in situations where the trip has to be canceled, interrupted, or postponed for reasons beyond our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, public disturbances, road closures, airport closures, or any other force majeure event, especially where contractual or operational obligations do not allow us to obtain a refund from third-party providers.